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Enhanced Customer Experience and Productivity

Transform your IT service delivery with our Incident Management solution. Streamline workflows, reduce operational bottlenecks, and ensure SLA compliance. Drive efficiency, elevate customer satisfaction, and empower your team with a solution designed for business success.

Enhanced Customer Experience and Productivity

Challenges

Incident Management across industries faces key challenges, including the high volume and complexity of incidents, integration issues across disparate IT systems, the need for rapid response and resolution, stringent regulatory compliance, skill gaps within IT teams, and adapting to digital transformation. These challenges demand a strategic, technology-enhanced approach to ensure operational resilience and maintain high service quality across sectors.

Multi-Hop Rate
Multi-Hop Rate
40%
Repeat Incidents
Repeat Incidents
10%
SLA Violation Rate
SLA Violation Rate
3%
Late Resolution Rate
Late Resolution Rate
21%
Communication Breakdowns
Communication Breakdowns
20
Lack of Documentation
Lack of Documentation
20%

servicenow incident management

Our Solution

Optimizing the Support Desk's incident management process, provides a comprehensive visual mapping of incident management workflows, enabling deep analysis of process variations, rework, and multi-hop frequencies. It identifies critical areas for improvement, such as bottlenecks and high rework zones, and offers actionable insights to reduce throughput times and enhance service quality. By integrating ServiceNow's with process mining , process modeling, insight capabilities, Ennuviz delivers a streamlined, efficient approach to incident management, significantly improving IT service delivery and customer satisfaction across industries​​

Source Systems Supported

Service Desk Dashboard
Service Desk Dashboard
Boosts Support Deck Process Owners by offering instant access to critical metrics such as incident counts, resolution durations, rework rates, frequent reassignments, and SLA conformity. This capability aids in pinpointing areas for improvement, monitoring performance trends, and ensuring SLA management for proactive oversight. Crucial for elevating resolution speed, enhancing SLA compliance, and boosting customer satisfaction, it empowers strategic decisions for ongoing process optimization
CoE Dashboard
CoE Dashboard
Identifies opportunities for automation within Service Desk processes, guiding the CoE team to partner with businesses on RPA deployment for enhanced efficiency. This feature showcases deep visual analytics on metrics such as cycle times, SLA breaches, and reworks in critical, high-volume incident areas, highlighting key areas for automation that deliver substantial business value and operational improvements
Executive Dashboard
Executive Dashboard
Features key metrics such as First Call Resolution, CSAT, SLA Compliance, and Average Resolution Time. Designed for Global Service Desk executives, it provides actionable insights and recommendations for data-backed decision-making to enhance operational effectiveness

Features

Benefits

Cost Saving
$7M
Repeat Incidents
<1.5%
Multi-Hop Rate
25%
SLA Violation Rate
<1%
Late Resolution Rate
2%
Documentation
95%
Communication Breakdown
<5
Mean Time to Repair
4 Hours

Here’s how to Get Started

Effortlessly unlock business success by connecting with a dedicated Advisor, receiving a personalized Technology Roadmap, and focusing on business growth with your technology needs in capable hands.

30 Days Free.

Our experts will guide you and uncover actionable process improvement opportunities by seamlessly integrating with your source systems in the trial instance.

Business Review.

We offer solution walk-throughs and process improvement insights, enabling you to evaluate and validate improvements, ensuring measurable return on investment. Experience impactful results tailored to your business needs.

Grow Your Business.

Now that you have validated the solution and business benefits, you can focus on running your business and staying ahead of the competition.

Why Ennuviz?

50+ Years of Technology Expertise

Our wealth of experience has equipped us with the proficiency to deliver exceptional services to you.

10K Processes Modeled

We have effectively assisted organizations in delivering 10K+ Process Models to improve Adoptions and Productivity.

50+ Certified Consultants

Our team, with extensive knowledge, provides the best service and support to meet your needs.

1000+ Tasks Automated

We have successfully automated processes with enormous results benefiting the organization.

15+ Versatile Connectors

You aren’t limited to connecting only your SAP systems; our connectors allow you to connect to most enterprise source systems.

50+ Prebuilt Transformations

Our Prebuilt Transformations deliver Clear visibility over your process, covering your array of enterprise source systems. Not just SAP.

100+ Process Mining Apps

Our Process Mining Apps support SAP and non-SAP source Systems and cover a wide variety of use cases. They are simple to install and ready to optimize.

Migration

Migrate your existing Process Mining solution from tools like Celonis to SAP Signavio Process Intelligence, saving 70% migration effort.

Let's get started today

Because we put you first. Our customer-obsessed working model honors client's needs.

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