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Enhanced Customer Experience and Productivity

Enhancing Support Desk Efficiency and Performance focus on challenges related to Rework, Reassignments and SLA Breach

Industry Pain Points

Incident Management across industries faces key challenges, including the high volume and complexity of incidents, integration issues across disparate IT systems, the need for rapid response and resolution, stringent regulatory compliance, skill gaps within IT teams, and adapting to digital transformation. These challenges demand a strategic, technology-enhanced approach to ensure operational resilience and maintain high service quality across sectors.

Multi-Hop Rate
Repeat Incidents
SLA Violation Rate
Late Resolution Rate
Communication Breakdowns
Lack of Documentation

Our Solution

Optimizing the Support Desk's incident management process, provides a comprehensive visual mapping of incident management workflows, enabling deep analysis of process variations, rework, and multi-hop frequencies. It identifies critical areas for improvement, such as bottlenecks and high rework zones, and offers actionable insights to reduce throughput times and enhance service quality. By integrating ServiceNow's with process mining , process modeling, insight capabilities, Ennuviz delivers a streamlined, efficient approach to incident management, significantly improving IT service delivery and customer satisfaction across industries​​

Service Desk Dashboard
Service Desk Dashboard
Boosts Support Deck Process Owners by offering instant access to critical metrics such as incident counts, resolution durations, rework rates, frequent reassignments, and SLA conformity. This capability aids in pinpointing areas for improvement, monitoring performance trends, and ensuring SLA management for proactive oversight. Crucial for elevating resolution speed, enhancing SLA compliance, and boosting customer satisfaction, it empowers strategic decisions for ongoing process optimization
CoE Dashboard
CoE Dashboard
Identifies opportunities for automation within Service Desk processes, guiding the CoE team to partner with businesses on RPA deployment for enhanced efficiency. This feature showcases deep visual analytics on metrics such as cycle times, SLA breaches, and reworks in critical, high-volume incident areas, highlighting key areas for automation that deliver substantial business value and operational improvements
Executive Dashboard
Executive Dashboard
Features key metrics such as First Call Resolution, CSAT, SLA Compliance, and Average Resolution Time. Designed for Global Service Desk executives, it provides actionable insights and recommendations for data-backed decision-making to enhance operational effectiveness



Cost Saving
Repeat Incidents
Multi-Hop Rate
SLA Violation Rate
Late Resolution Rate
Communication Breakdown
Mean Time to Repair
4 Hours

Why choose us ?

Years of Technology Expertise

Our wealth of experience has equipped us with the proficiency to deliver exceptional services to you.

Processes Modeled

We have effectively assisted organizations with capable process modeling to enhance productivity.

Certified Consultants

Our team, with extensive knowledge, provides the best service and support to meet your needs.

Tasks Automated

We have successfully automated processes with enormous results benefiting the organization

Strategic Services for Your Success

Discover our array of expert services crafted to boost your business. From tailored consultations to efficient technology management, we're committed to driving your growth and ensuring success in the digital realm.

Finance Audit & Compliance

Enhance compliance, financial control, and risk management for various industries. It ensures SOP adherence, flags transactional deviations, detects unauthorized approvals and duplicate invoices, and optimizes invoice processing for better cash flow.

Incident Management

Harness data-driven actionable insight to streamline incident management, minimizing rework, reassigns, and SLA breaches, improving service quality and customer experience, and reducing costs ensuring customer satisfaction and loyalty.

Compliance Remediation

Boost SLA compliance and reduce material rejections by optimizing Master Data Management processes in the supply chain domain, optimizing process and data, and ensuring seamless workflow to improve overall performance and productivity.

Here’s how to get started

Effortlessly unlock business success by connecting with a dedicated Advisor, receiving a personalized Technology Roadmap, and focusing on business growth with your technology needs in capable hands.

Schedule a Call

Talk with a dedicated Advisor who can help you assess your company so that you can know exactly what your needs are.

Get a Free Roadmap

After your call, we will send you a personalized Technology Roadmap to help you discover the solutions that are right for you.

Grow Your Business

Now that your technology needs are being handled, you can focus on running your business and staying ahead of the competition.

Let's started today

Because we put you first. Our customer-obsessed working model honors client's needs.

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