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Order Management Optimization


This case study delves into a journey undertaken by an order management company to address issues surrounding process inefficiencies, root cause analysis, variation identification, and the importance of data-driven decision-making. The company sought to empower its order management teams and encourage collaboration to enhance operational effectiveness. The study explores the strategic measures taken, including utilizing process modeling with IBM Blueworks and integrating IBM Process Mining to extract detailed insights and analyze key performance indicators (KPIs).


  • Revealing comprehensive process inefficiencies
  • Understanding the root causes of process issues
  • Identifying variations within processes
  • Making evidence-based decisions on processes
  • Empowering process teams and promoting collaboration


  • Utilize process modeling within IBM Blueworks
  • Integrate the process model with IBM Process Mining
  • Establish data source connectivity
  • Execute Extraction, Transformation, and Loading (ETL) tasks in IBM Process Mining
  • Create dashboards and investigate Key Performance Indicators (KPIs)
  • Support the analysis of process performance indicators


This case study underscores the transformative impact of employing IBM tools to address intricate process challenges. The integration of process modeling in IBM Blueworks and IBM Process Mining not only exposed detailed insights into inefficiencies and variations but also equipped the organization to make confident, data-driven decisions. This strategic initiative not only elevated process performance analysis but also nurtured collaboration among process teams, fostering a more efficient and cooperative operational landscape.